When will my order be shipped?
After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours for the order that will be fulfilled in Canada's warehouse. For orders that will be shipped from China, please expect 1 week of processing time before our international shipping carrier ships out the item.
Shipping Method and Shipping Time
We have two fulfillment centers (One in Canada and one in China). Currently, we accept orders from 100+ countries in the world. But we strongly recommend you create a user account with your address and country information. Once this is done our website's shopping cart system will automatically calculate the shipping costs for each shipping method offered. Recently the delivery time may have some delay due to the decrease of flights and the delay that may occur by local delivery.
If you want to know the shipping location before placing an order, please contact firstname.lastname@example.org.
For items fulfilled by the warehouse in Canada, detailed information can be found in the table below. Free shipping for orders over 75 USD will use Small Packet International Air shipping.
|Ship To||Shipping Method||Tracking||Shipping Time|
|Canada||Canada Post Expedited Parcel/Free Shipping||Yes||2-8 business days|
|Canada||Canada Post Xpresspost||Yes||2-4 business days|
|Canada||Canada Post Priority||Yes||2-4 business days|
Small Packet International Surface
Small Packet International Air/Free Shipping
|No||6-15 business days|
Tracked Packet International
|Yes||6-15 business days|
For items fulfilled by the warehouse in China.
|Shipping Method||Tracking||Shipping Time|
|Standard/Free Shipping||Yes||30 business days|
*Please note: The actual shipping cost can be seen on the checkout page after you choose the destination country. Meanwhile, shipments sent during peak periods may take longer.
However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.
For your information, some areas impose custom duty. We need buyers to bear the duty. We are sorry, but we cannot change the amount on the invoice, and we do not mark any packages as gifts. We will strictly follow the custom regulation.